Make a Complaint/Report Concerns relating to Vehicle Roadworthiness, Drivers Hours, Tachographs and/or Unlicensed Haulage

Questions about your test

If you have any questions about your CVR test, you need to contact your test centre. Find the contact details of your preferred test centre​

If you are dissatisfied with the result of a test

You must submit a complaint in writing to the test centre where the vehicle was tested. The complaint shall state the following:

• your name, address and contact details;
• the vehicle registration number and the date the vehicle was tested; and
• your complaint

You should receive a written acknowledgement of the receipt of your complaint from the test centre within three working days of the receipt of the complaint. You should receive a response to your complaint within 14 working days.

 

Download our leaflet on RSA commitment to Customer Service as regards CVR​ Testing (PDF) ​​​

If you think your Commercial Vehicle Operator Risk Indicator (CVORI) is incorrect. ​

Queries about how to register or self declare or how to book a test online. 

If you have any queries about how to register or complete your self declaration or are experiencing any difficulties booking a test online please contact the CoVIS Helpdesk

Tel: +353 1 963 5149

Monday - Friday (excluding Public and Bank Holidays) 07:30 - 18:00
Saturdays 08:00 to 12:00

Email: it.support@cvrt.ie

You will receive an automatic acknowledgement of your email from a ‘no-reply’ email address. We will be in touch with you in due course.

Policy and business related questions and other aspects of Commercial Vehicle Roadworthiness Testing

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